Returns & Exchanges
At Ori we take pride in the quality and longevity of our products. It is our aim to give you a bag that you’re not only glad to have but excited to use. However, if for some reason you wish to return your Ori bag here are our company guidelines.
We only accept returns purchased directly from this website, orilondon.com. Ori London is only responsible for exchanges, defective bags, and returns purchased from orilondon.com. All products in need of attention purchased elsewhere must be taken back to the point of sale.
All Ori products may be returned or exchanged. We simply ask that you send your unused purchase back within 14 days of the receipt, in the original packaging with all of the tags still attached.
Click here to download the Return Form.
You’ll also need to tuck your Return Form inside the package as well and clearly mark if you’re looking for a return or an exchange. Then just mail that back to the following address:
FOR ORI, James and James eCommerce Fulfilment
Suite A, 2235 Southwest Blvd
Grove City, Columbus 43123
This process will go a bit quicker if you notify Ori by email or phone.
Phone: (888) 601-0543
Because items are returned at your own risk we highly recommend that you request a Proof of Postage from your Post Office counter when shipping your item back, as we are not responsible for lost or damaged parcels.
Exchanges & defects:
If you're looking for an exchange or have a defective bag, simply follow the same steps as above and mark on your form what you'd like in exchange or the problems you've experienced with your defective bag.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your expense.
If you’re seeking to return an item because you consider it to be defective, please follow the same steps as a traditional return and clearly mark on your Return Form the problem with the product. Upon receiving the product we will examine it and notify you of an refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible, within 14 days of the day you received your refund confirmation email.
Money is typically refunded using the same method in which the item(s) were purchased. The above does not affect your statutory rights, including your rights under the Consumer Contracts (Information, Calcellation and Additional Charges) Regulations 2013, in which you have the right to cancel your order within 14 working days, beginning the day after you received the products.