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FAQs

Frequently Asked Questions

You’ve got questions, we’ve got answers. 

  1. Can I get a refund or make an exchange?
    Of course! We simply ask that you send your unused purchase back within 14 days of the receipt, in the original packaging with all of the tags still attached. For more details check out our Returns & Exchanges Page.

  2. What if my bag is defective?
    If you’re seeking to return an item because you consider it to be defective, please follow the same steps as a return and clearly mark on your Return Form the problem with the product.

  3. Do you deliver internationally?
    Yes, we do! Shipping costs are dependent on country so please contact us to find out.
    Email: hello@orilondon.com 

  4. Are the bags animal-friendly? Are they vegan? Are they ethically produced?
    Yes! Ori takes pride in all of our products being animal-friendly and vegan. All of Ori’s production takes place in socially compliant factories.

  5. How do I wash my bag?
    The best way to clean up your Oir bag is to use a simple sponge. 

  6. Are all the bags weather resistant?
    Yes, all Ori bags are weather resistant and durable. All your belongings are safe and sound from wind, rain, or sun.

  7. Are these bags for men or women?
    All of Ori’s products are unisex - designed for anyone and everyone. With all different styles, sizes, and colours there is sure to be a perfect bag for anyone no matter gender or age!

  8. What if the colour or style I want is out of stock? 
    If you're looking for a colour or style that is currently out of stock, reach out to hello@orilondon.com specifying what you're looking for and we'll be able to give you a bit more info! 

Didn't find the answer you're looking for? 

Shoot us an email at hello@orilondon.com!